This position works in an office providing customer services to customers and potential customers in person and over the phone. Thrives in a pay for performance atmosphere.Īdaptable to an ever changing environment. Valid Driver’s License and access to a dependable automobile with liability insurance coverage.ĭemonstrated passion for customer service.Įxcellent written and verbal communication skills.Ĭustomer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers. Must pass drug screen, criminal and credit background checks. Order, organize, and maintain branch supplies.Īssist in training of new employees as directed by the Branch Manager.Ĭomplete training program within the time set forth by the Training Department.Ħ+ months of customer service experience in either a sales/retail environment or cash management environment.Įxperience with Microsoft Office Suite products. Maintain all customer files to be in compliance with RMC record retention policies. Transport money and deposits to and from bank. Pull credit bureau files for review by management.Īssist management in updating of daily logs and reports. Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy. Minimize delinquent debt through appropriate account management activities. Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.Ĭomply with all company policies and all State and Federal lending regulations title recording and maintain report. Maintain office cash with accuracy and proper security maintain correct amount of denominations of money in cash drawers daily. The AE will perform in accordance with RMC’s Mission, Vision and Shared Values.ĭevelop and improve customer relations and provide exceptional service to all customers.ĭata entry of loan applications and documents into RMC systems, take and process credit loan applications, and use product knowledge to present loan solutions to current and potential customers. The Account Executive will assist with overall operations of the branch office, in particular, customer relations, account building, account management, new loan & payment processing, cash management, and compliance.
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